FAQs
Frequently Asked Questions (FAQs)
1. What kind of products do you sell?
We specialize in trending, innovative, and problem-solving products across categories like home, beauty, lifestyle, and more. Our team constantly curates the latest viral finds just for you!
2. How long does delivery take?
We deliver your order within 7–12 working days after dispatch. Once shipped, you’ll receive a tracking ID to monitor your order.
3. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) along with prepaid options like UPI, Razorpay, Debit/Credit Cards, and Net Banking for your convenience.
4. What is your return policy?
We offer a 5-day replacement policy for defective or damaged products. To process your replacement, an unboxing video is required — please ensure the video is complete and unedited.
5. Can I cancel my order after placing it?
Yes, you can cancel your order within 6 hours of placing it. After that, your order enters processing and cannot be canceled.
6. Do your products come with a warranty?
No, we do not provide any warranty on our products. However, every product is quality-checked before shipping to ensure customer satisfaction.
7. How can I contact customer support?
You can contact us anytime via email at shoplume4@gmail.com. We usually reply within 24 hours.